1. Deposit Refunds

If you have deposited funds into your AMS wallet to upgrade your plan, you are eligible for a refund under the following conditions:

  • Plan Not Activated: If funds were deducted but your plan was not upgraded due to a technical error.
  • Double Charge: If you were accidentally charged twice for the same transaction.
  • Unused Funds: If you deposited funds but decided not to upgrade, you may request a refund within 48 hours, provided the funds have not been used.

2. Non-Refundable Items

We cannot offer refunds in the following situations:

  • Plan Utilization: Once you have upgraded your plan and started completing tasks (even a single task), the subscription fee is non-refundable.
  • Account Ban: If your account is suspended due to a violation of our Terms & Conditions (e.g., using bots, fake referrals), all funds are forfeited.
  • Change of Mind: Refund requests made after 48 hours of deposit simply due to a change of mind will not be honored.

3. Failed Withdrawals

If a withdrawal request fails or is rejected by the system (e.g., due to an incorrect wallet address provided by you):

  • The funds will be returned to your AMS wallet balance.
  • You can simply correct your details and request the withdrawal again.

4. Requesting a Refund

To submit a refund claim, please email our billing department with:

  • Your Username and Email Address.
  • Transaction Hash (TXID) of the deposit.
  • Screenshot of the payment proof.

Refunds are processed back to the original payment method (USDT TRC20) within 7 business days.

Have a billing issue?

Our support team is here to assist you with any transaction problems.

Contact Billing Support